Change processes as part of the genetic code

September 17, 2018

In the modern world of high technologies, innovation is succeeded by one another, the pace of life is accelerating, the demands of customers are increasing while the main goals of any company around the world remain the same, namely, to increase efficiency and develop their business.

Remember, like Lewis Carroll in “Alice’s Adventures in Wonderland“, you need to run to just stay in place, and to get somewhere, you need to run at least twice as fast!

For thinking leaders who are faced with the task of optimizing production and improving processes, there is always the question of choosing a methodology.

Management techniques like “Six Sigma” and “Theory of Constraints” (TOC) have successfully proven effective for twenty years, and the famous “lean production” as many as fifty years!

The Lean Six Sigma theory (lean manufacturing + six sigma), which has emerged as a result of the merger of the Japanese lean manufacturing system and the American six sigma system, has enabled companies around the world to improve their efficiency and develop their business for ten years. However, the introduction of purely production management techniques into the service sector has its own particular difficulties. So the new technique “Velocity” (“speed”) was born, as combination of the best elements of Lean Six Sigma and TOC.

The combination of well-proven management techniques traditionally yields excellent results. Unicorn Solutions & Consulting uses all of the above methodologies, but the foundation for our practice is Six Sigma.

For Unicorn Solutions & Consulting, this is primarily a 100% philosophy and the goal of Six Sigma: to be as perfect as possible.

The key elements of Six Sigma philosophy fully coincide with Unicorn Solutions & Consulting:

  • Customer satisfaction. Consumers define the level of work quality. They expect high quality products, reliability, adequate price, timely delivery, good service, etc. The consumer quality requirements are hidden in each element of such expectations. The company must identify and satisfy all these requirements.
  • Definition of processes, their indicators and methods of process management. To improve the quality, it is necessary to look at the processes from the consumer point of view. All elements of processes that do not bring value to the consumer must be eliminated.
  • Teamwork and staff involvement. The results of the company’s work are the work of its employees. To achieve high quality, each employee must be interested in the work and interested in achieving high results. The interest of employees leads to an increase in customer satisfaction.

Jack Welch, Managing Director, who started the Six Sigma program at General Electric, called it “the most important project ever implemented at GE,” and stated that Six Sigma is “part of the genetic code of our future leadership.”

Unicorn Solutions & Consulting is also genetically encoded with Six Sigma.

Our philosophy is based on continuous improvement of processes, reducing the number of defects and improving the performance of companies due to radical changes (the approach of process reengineering) or due to insignificant permanent improvements. Improvements can include improving product safety, improving quality, reducing the production cycle, improving workplaces, reducing costs, etc. Process management is carried out on the basis of qualitative and quantitative indicators.

Six Sigma allows us to improve all areas of activity.

We use DMAIC steps (define, measure, analyze, improve, control) for implementing projects that adjust existing processes. For the creating new processes, we apply the approach aimed at anticipating the consumers’ expectations, which is carried out in five steps DMADV (Define, Match, Analyze, Design, Verify).

In the modern sense, Six Sigma is considered a philosophy, a methodology, and a set of tools for improving work. It is used by organizations in various areas of activity: industrial enterprises, medical institutions, banks, transnational corporations, etc.

Companies such as Motorola, Texas Instruments, IBM, AlliedSignal and General Electric have successfully implemented the Six Sigma concept and have cut costs by billions of dollars. Later this methodology was adopted by Ford, DuPont, Dow Chemical, Microsoft and American Express. And, when we talk about success, it’s not just about saving money.

There are two main reasons why companies begin to implement Six Sigma and Lean Six Sigma. First is when a company is in crisis or, when competitors eat up alive, and they need to do something to get out of the “hole”. The second is when a company wants to improve the quality of its products and always be on TOP.

In the struggle for quality Unicorn Solutions & Consulting offers an important tool for increasing shareholder value with all the ensuing consequences (such as increasing customer satisfaction while improving quality, speed and cost, not to mention reducing complexity).

We are delighted to partner with you while navigating through the challenges of process optimization, and developing more balanced, pragmatic plans to substantially improve the profitability of your business.

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